Creators of Smiles & Warmth
Refund policy
Last updated 22 October 2026
To ask for a refund, email joycelebration2025@gmail.com with your booking reference (CSW-…).
If you can’t come
- Up to 7 days before the event: full refund.
- Less than 7 days before: we can’t refund, but you can pass your booking to someone else — just tell us their name.
If we cancel or move the event
- Cancelled: full refund, automatically.
- Moved to another date: your booking stays valid, or you can ask for a full refund.
How refunds are paid
Refunds go back to the card you paid with, usually within 5–10 working days.
Tickets for an event on a specific date are not covered by the 14-day cancellation period for online purchases.